Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS419 Mapping and Delivery Guide
Support system software

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS419 - Support system software
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to operate and support system software.It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining the operating system.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

special purpose tools, equipment and materials

industry software packages

organisational performance benchmarks

live system

client user requirements.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Maintain system software
  • Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced
  • Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems
  • Monitor system data levels to determine whether system performance is consistent with predetermined standards
  • Troubleshoot the system, if required, with appropriate system tools
  • Monitor and retune the system to improve performance
       
Element: Set up and manage system files
  • Evaluate system requirements and monitor the appropriateness of file and folder structures
  • Use appropriate administration and tools to create file and folder structures
  • Set security, access and sharing of file system to meet requirements
  • Identify virus protection requirements of the network in line with policies and organisational requirements
  • Scan system for viruses and remove detected viruses
  • Test file system to ensure appropriate access is available to user groups
  • Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs
  • Document the file system created according to organisational guidelines
       
Element: Monitor and manage system usage and security
  • Monitor user access against user access levels
  • Review security requirements for user and data to be stored on network
  • Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes
  • Implement a system to provide backup and to restore services in the event of a disaster
  • Document disaster recovery procedures
       
Element: Carry out system backup
  • Confirm backup schedule meets organisational requirements
  • Ensure system backups are completed according to organisational, scheduling and system requirements
  • Ensure that a secure off-site location for the storage of backup media is provided and used
  • Ensure system backups are recorded according to organisational requirements
       
Element: Restore system backup
  • Ensure system restores are completed when required for system recovery or testing according to organisational guidelines
  • Optimise the restored system according to organisational requirements
  • Ensure system restores are documented according to organisational requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4 Troubleshoot the system, if required, with appropriate system tools

1.5 Monitor and retune the system to improve performance

2. Set up and manage system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures

2.2 Use appropriate administration and tools to create file and folder structures

2.3 Set security, access and sharing of file system to meet requirements

2.4 Identify virus protection requirements of the network in line with policies and organisational requirements

2.5 Scan system for viruses and remove detected viruses

2.6 Test file system to ensure appropriate access is available to user groups

2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8 Document the file system created according to organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels

3.2 Review security requirements for user and data to be stored on network

3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4 Implement a system to provide backup and to restore services in the event of a disaster

3.5 Document disaster recovery procedures

4. Carry out system backup

4.1 Confirm backup schedule meets organisational requirements

4.2 Ensure system backups are completed according to organisational, scheduling and system requirements

4.3 Ensure that a secure off-site location for the storage of backup media is provided and used

4.4 Ensure system backups are recorded according to organisational requirements

5. Restore system backup

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

5.2 Optimise the restored system according to organisational requirements

5.3 Ensure system restores are documented according to organisational requirements

Evidence of the ability to:

monitor and document system software performance according to vendor and organisational benchmarks

maintain system performance to these benchmarks

use a wide range of features and system tools.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

analyse and describe system software and system tools

outline the key features of change management systems

describe the client business domain

describe the quality assurance practices with regard to supporting system software

identify and describe vendor products and trends in product development.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced

1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems

1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards

1.4 Troubleshoot the system, if required, with appropriate system tools

1.5 Monitor and retune the system to improve performance

2. Set up and manage system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures

2.2 Use appropriate administration and tools to create file and folder structures

2.3 Set security, access and sharing of file system to meet requirements

2.4 Identify virus protection requirements of the network in line with policies and organisational requirements

2.5 Scan system for viruses and remove detected viruses

2.6 Test file system to ensure appropriate access is available to user groups

2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs

2.8 Document the file system created according to organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels

3.2 Review security requirements for user and data to be stored on network

3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes

3.4 Implement a system to provide backup and to restore services in the event of a disaster

3.5 Document disaster recovery procedures

4. Carry out system backup

4.1 Confirm backup schedule meets organisational requirements

4.2 Ensure system backups are completed according to organisational, scheduling and system requirements

4.3 Ensure that a secure off-site location for the storage of backup media is provided and used

4.4 Ensure system backups are recorded according to organisational requirements

5. Restore system backup

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines

5.2 Optimise the restored system according to organisational requirements

5.3 Ensure system restores are documented according to organisational requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced 
Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems 
Monitor system data levels to determine whether system performance is consistent with predetermined standards 
Troubleshoot the system, if required, with appropriate system tools 
Monitor and retune the system to improve performance 
Evaluate system requirements and monitor the appropriateness of file and folder structures 
Use appropriate administration and tools to create file and folder structures 
Set security, access and sharing of file system to meet requirements 
Identify virus protection requirements of the network in line with policies and organisational requirements 
Scan system for viruses and remove detected viruses 
Test file system to ensure appropriate access is available to user groups 
Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs 
Document the file system created according to organisational guidelines 
Monitor user access against user access levels 
Review security requirements for user and data to be stored on network 
Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes 
Implement a system to provide backup and to restore services in the event of a disaster 
Document disaster recovery procedures 
Confirm backup schedule meets organisational requirements 
Ensure system backups are completed according to organisational, scheduling and system requirements 
Ensure that a secure off-site location for the storage of backup media is provided and used 
Ensure system backups are recorded according to organisational requirements 
Ensure system restores are completed when required for system recovery or testing according to organisational guidelines 
Optimise the restored system according to organisational requirements 
Ensure system restores are documented according to organisational requirements 

Forms

Assessment Cover Sheet

ICTSAS419 - Support system software
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS419 - Support system software

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: